Refund and Returns Policy

At Jamwa.in, we strive to ensure your satisfaction with every purchase made on our platform. However, we understand that there may be circumstances where you might need to return a product. Please read this policy carefully to understand your options regarding refunds.

1. Returns

We accept returns for eligible items within 7 days from the date of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items not meeting these criteria may not be eligible for return.

2. Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.

3. Non-Refundable Items

Please note that certain items are non-returnable and non-refundable:

Gift cards
Downloadable software products
Health and personal care items
Any item not in its original condition or damaged
Items that are returned beyond the specified return period

4. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount, unless the return is due to an error on our part.

5. How to Initiate a Return

To initiate a return, please contact our customer support team at 800-593-9131 or email us at info@jamwa.in with your order number and details about the product you would like to return. We will guide you through the return process and provide you with the necessary instructions.

6. Refund Available After Team Contact

Refunds are available after our team contacts you and identifies a mistake from our side in the delivered product or order.

7. Exchanges

We do not offer exchanges at this time. If you wish to exchange an item, please initiate a return as per our return policy and place a new order for the desired item.

8. Contact Us

If you have any questions regarding our Refund Policy, please contact us at 800-593-9131 or email us at info@jamwa.in. Our customer service team will be happy to assist you.